Freuently Asked Questions
What types of clothing can I send?
You can send almost anything meaningful: shirts, T-shirts, flannels, dress shirts, uniforms, sweatshirts, baby clothes, pajamas, dresses, and more.
If you’re unsure about a piece, just ask — most items can be used.
How many clothing items do I need to send?
It depends on the keepsake you’re ordering.
Your confirmation email includes suggested amounts for quilts, pillows, animals, and ornaments.
If you’d like guidance before ordering, I’m happy to help.
How does the ordering process work?
- Choose your keepsake
- Customize your order
- Checkout
- Receive clothing shipping instructions
- Ship your items to me
- I create your keepsake and send photos before shipping
Where do I send the clothing?
After placing your order, you’ll receive an email with the shipping address, packing tips, and suggested shipping methods (most customers choose tracked shipping).
Will you notify me when my clothing arrives?
Absolutely. As soon as your package is delivered to my studio, I’ll message you to confirm it arrived safely.
What is the turnaround time?
Turnaround varies by item and season.
Your product page and order confirmation include the most accurate timeline.
If you need your keepsake by a specific date, just let me know.
Can you work with delicate or worn clothing?
Yes. I stabilize and reinforce fabrics as needed.
If something is too fragile to use, I’ll contact you before moving forward.
My goal is always to preserve your meaningful details.
Do you save pockets, buttons, logos, and special details?
Yes — those features often hold the most memories.
Whenever possible, I incorporate them into your quilt, pillow, or memory animal.
Can I add personalization?
Yes. Many keepsakes allow for embroidery, names, dates, special messages, handwriting, or photo labels.
You’ll see personalization options on the product page.
Do you offer gift packaging?
Yes — every keepsake is packaged beautifully and ready for gifting or storing.
What happens if there is extra clothing?
You decide:
-I can return all unused clothing, or
-I can donate it on your behalf
Just let me know your preference.
Can you make multiple keepsakes for family members?
Absolutely. Many families order sets of pillows, ornaments, or memory animals.
If you’re planning for multiple recipients, I can help you decide how many items your clothing will accommodate.
What if I have more questions?
I’m here whenever you need help.
If you’re unsure where to start, just send a message — I’m happy to walk you through clothing choices, product selection, or anything else.